Content
Refund Policy
Refund Policy
Effective Date: 27 Aug 2026
Overview
Our refund policy lasts 7 calendar days. If 7 calendar days have passed since your purchase, we can’t offer you a full refund or exchange.
To be eligible for a refund, your item/content must be unused, paid contents from website should not be downloaded and user account not shared with anyone.
To complete your refund, we require a receipt or proof of purchase/invoice.
Refunds
Once we receive your request for refund we will notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your original method of payment, within 30 working days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at support@klaymatrix.com
Sale items
Only regular priced items may be refunded. Sale items cannot be refunded.
Need help?
Contact us at support@klaymatrix.com for questions related to refunds.
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